FridayParts is committed to protecting customer privacy and handling personal information responsibly. This Privacy Policy applies across FridayParts websites and regional online stores, including European sites.

1. Scope of This Privacy Policy

This Privacy Policy explains how FridayParts ('FridayParts,' 'we,' 'us,' or 'our') collects, uses, discloses, stores, and protects personal information when you access or use any FridayParts website, regional website, online store, customer service channel, or related service that links to this Privacy Policy, including websites serving customers in Europe and other regions worldwide.

By using our websites or services, you acknowledge that you have read and understood this Privacy Policy. If a regional privacy notice or local legal requirement applies to you, that notice or requirement may provide additional rights or information.

2. Personal Information We Collect

We may collect personal information directly from you, automatically when you use our websites, and from service providers, affiliates, or business partners where permitted by law.

• Identifiers and contact details, such as name, email address, phone number, billing address, shipping address, and account information.
• Order and transaction information, such as products viewed or purchased, order history, payment status, invoices, delivery details, returns, exchanges, refunds, warranty claims, and customer service records.
• Account and preference information, such as login credentials, saved addresses, shopping cart information, wishlist items, selected language, selected currency, regional store view, and marketing preferences.
• Communications information, such as emails, live chat records, support tickets, product inquiries, reviews, feedback, complaints, survey responses, and other messages you send to us.
• Technical and usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, search activity, session identifiers, cookie identifiers, and interactions with our websites or emails.
• Marketing and analytics information, such as campaign responses, product interests, promotional activity, and website usage patterns.
• Equipment and product information, such as machine models, serial numbers, part numbers, equipment specifications, and compatibility information provided during product searches or technical support.
• Business information, such as company name, business address, tax exemption information, reseller information, account qualification information, and purchasing history for business customers or partners.

We do not intentionally collect sensitive personal information unless it is necessary for a specific service, required by law, or provided by you voluntarily.

3. How We Collect Personal Information

We collect personal information when you:

• Visit, browse, or interact with our websites.
• Create, access, or update a customer account.
• Place, pay for, modify, cancel, return, exchange, or track an order.
• Contact customer service or submit a request through email, forms, chat, phone, or other channels.
• Subscribe to newsletters, promotions, or marketing communications.
• Submit reviews, product questions, surveys, complaints, suggestions, or other feedback.
• Use website features such as shopping cart, wishlist, recently viewed products, comparison tools, language settings, or currency settings.

We also collect certain information automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

4. How We Use Personal Information

We use personal information to operate our business, provide our services, and improve the customer experience, including to:

• Process, fulfill, deliver, and manage orders.
• Provide customer support and respond to questions, requests, complaints, and feedback.
• Process after-sales service requests, including returns, exchanges, refunds, warranty claims, product support, and related communications.
• Manage customer accounts, shopping carts, wishlists, preferences, and website features.
• Verify identity, protect account security, and prevent fraud, abuse, unauthorized activity, or other harmful conduct.
• Improve our websites, products, services, customer experience, and internal operations.
• Send transactional communications, including order confirmations, shipping updates, payment notices, account notices, service messages, return or refund updates, warranty communications, product safety notices, and policy updates.
• Send marketing communications, promotions, product recommendations, or surveys where permitted by law or with your consent.
• Analyze website traffic, usage trends, campaign performance, product demand, and service quality.
• Comply with legal, tax, accounting, customs, consumer protection, product safety, and regulatory obligations.
• Protect the rights, property, safety, and security of FridayParts, our customers, our partners, and the public.

5. Legal Bases for Processing

Where applicable, including for users in the European Economic Area, the United Kingdom, and Switzerland, we process personal information based on one or more of the following legal bases:

• Performance of a contract, such as processing orders, payments, delivery, account services, customer support, returns, exchanges, refunds, and warranty requests.
• Consent, such as for certain marketing communications or non-essential cookies.
• Legitimate interests, such as improving our services, preventing fraud, securing our websites, communicating with customers, and protecting our business.
• Legal obligations, such as tax, accounting, customs, product safety, consumer protection, and regulatory requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites, remember your preferences, support shopping cart and account functions, analyze website performance, improve user experience, and support marketing activities.

Cookies may help us remember information such as cart contents, selected currency, preferred store view or language, customer login status, recently viewed products, wishlist data, and cookie preferences.

You can manage or disable cookies through your browser settings or, where available, through our cookie preference tools. Some website features may not work properly if certain cookies are disabled.

7. Marketing Communications

If you subscribe to our marketing communications or where permitted by applicable law, we may send you emails or other messages about products, promotions, offers, surveys, or information that may interest you.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing messages, we may still send non-marketing communications related to your orders, account, customer service requests, returns, refunds, warranty claims, safety notices, or legal notices.

8. How We Disclose Personal Information

We do not sell your personal information. We may disclose personal information to:

• FridayParts affiliates and related entities.
• Payment processors, fraud prevention providers, and financial service providers.
• Shipping carriers, logistics providers, customs brokers, warehouses, and fulfillment partners.
• Customer service, technical support, warranty, and after-sales service providers.
• Website hosting, IT, security, analytics, email, advertising, and marketing service providers.
• Professional advisers, such as lawyers, auditors, accountants, insurers, and consultants.
• Government authorities, regulators, courts, law enforcement, or other parties where required or permitted by law.
• Successors or relevant parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of business.

We require service providers to process personal information only as needed to provide services to us and to protect it appropriately.

9. International Transfers

FridayParts operates internationally. Your personal information may be processed, stored, or transferred in countries or regions other than where you live.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, standard contractual clauses, adequacy mechanisms, or other lawful transfer measures.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business records, handle customer service matters, process after-sales requests, resolve disputes, prevent fraud, and comply with legal, tax, accounting, customs, product safety, and regulatory obligations.

When information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by law.

11. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission or storage is completely secure. We encourage you to protect your account credentials, use strong passwords, and contact us immediately if you believe your account or personal information has been compromised.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of your personal information.
• Opt out of marketing communications.
• Lodge a complaint with a data protection authority.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

13. Additional Rights for Certain Regions

Residents of certain regions, including the European Economic Area, the United Kingdom, Switzerland, California, and other U.S. states or jurisdictions with privacy laws, may have additional rights regarding their personal information.

These rights may include the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction; the right to opt out of certain uses of personal information; the right to limit certain processing; and the right not to be discriminated against for exercising privacy rights.

Where required by law, we will honor applicable regional rights and provide additional notices or choices through the relevant FridayParts website or customer service channel.

14. Data Deletion Requests

You may request that we delete personal information we have collected and maintained about you. To request account closure or permanent data deletion, please email support@fridayparts.com or info@fridayparts.com with the subject line 'Data Deletion Request' and include your account email address and full name.

We may retain certain information where necessary to comply with legal obligations, complete transactions, process active orders, handle customer service or after-sales requests, resolve disputes, prevent fraud, protect safety, or enforce our agreements.

Once your identity is verified, we will process your request within a reasonable timeframe, unless a longer period is required or permitted by law.

15. Returns, Exchanges, Refunds, and After-Sales Requests

If you request a return, exchange, refund, warranty service, or other after-sales support, we may collect and use information necessary to review, verify, communicate about, and process your request. This may include order information, contact details, product information, photos or descriptions of product condition, shipping information, and related communications.

This Privacy Policy explains how we handle personal information connected with after-sales requests. Eligibility, procedures, timing, shipping responsibility, and other return or exchange terms are governed by the applicable FridayParts Return & Exchange policy or other after-sales policy made available on the relevant FridayParts site.

16. Product Safety, Complaints, and Feedback

If you are dissatisfied with our customer service, have concerns that our products may present risks or serious issues, or would like to share suggestions for improvement, please email us at complaints@fridayparts.com. We value your feedback and take all concerns seriously.

We may use the information you provide in connection with complaints, safety concerns, or feedback to investigate the matter, communicate with you, improve our products and services, comply with legal obligations, and protect customers and the public.

17. Third-Party Links

Our websites may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policy of any third-party site you visit.

18. Children's Privacy

Our websites and services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Please review this page periodically for the latest information about our privacy practices.